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EXCHANGE POLICY AND INSTRUCTIONS
We only accept exchanges, no returns, on items. No credit refunds will be issued, merchandise exchanges only.
Standard Return Shipping
To use your own shipping method:
- Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork. All products must be returned in good condition, to ensure full exchange.
- Please make a note of the exchange reason and include it in the return package. Also, please note what you would like the exchange to be (i.e. a different size or different color). You can also exchange
for different item. If your not sure what size you need, feel free to e-mail or call the Office for advice.... Check out our contact page for information and office hours.
- Before sending your exchange shipment, please remove all extra labels from the outside of the package.
- Send the exchange package to the following address:
Nesser's Big and Tall Clothing Warehouse
Attn: Returns Department
137 Pittsburgh Street
Scottdale, PA 15683
- All exchange shipping charges must be prepaid. Please note there is also a $5.00 handling charge for exchange orders. We cannot accept C.O.D. deliveries.
- It is recommended that you use UPS or Insured Parcel Post for your exchange.
- Keep the Return Tracking Number for your return package to monitor delivery status.
- To get a item (items) exchanged they must be returned within 20 days
of purchase, packages postmarked within the 20 days will be accepted for
exchange as well.